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Help Save has vanished


LeoC
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Hi all, I’m about to 1.5 seasons into a new career mode on FMM24. I loaded up the app today and my save appears to have completely vanished. Any ideas as to why and/or how to retrieve it? Thanks

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A few people have reported issues with this and we're looking into it - once we've got things tracked down another hot-fix will be released to address it (and any other critical issues that we discover) asap, sorry for any inconvenience.

(with the saves all we've ascertained so far is that the save games DO appear to still be on the devices but are located in the wrong area - if you transfer them back into the game directory they'll load, we'll obviously patch things up transparently when we figure out whats going on)

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On 14/11/2023 at 17:00, Marc Vaughan said:

A few people have reported issues with this and we're looking into it - once we've got things tracked down another hot-fix will be released to address it (and any other critical issues that we discover) asap, sorry for any inconvenience.

(with the saves all we've ascertained so far is that the save games DO appear to still be on the devices but are located in the wrong area - if you transfer them back into the game directory they'll load, we'll obviously patch things up transparently when we figure out whats going on)

Hi Marc, do you know how I would go about locating these saved files on an iPhone? Thanks

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On 14/11/2023 at 17:00, Marc Vaughan said:

A few people have reported issues with this and we're looking into it - once we've got things tracked down another hot-fix will be released to address it (and any other critical issues that we discover) asap, sorry for any inconvenience.

(with the saves all we've ascertained so far is that the save games DO appear to still be on the devices but are located in the wrong area - if you transfer them back into the game directory they'll load, we'll obviously patch things up transparently when we figure out whats going on)

In what location?

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I am facing the same issue since yesterday. Does anyone have any idea on a solution or do we just have to wait for a fix? It's probably not smart to start a new save since it will maybe overwrite the data? 

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On 18/11/2023 at 02:35, ShaunS said:

In what location?

I think its generally a 'level up' from where they are meant to be - simply put the OS is giving the wrong location sporadically for some reason ... a fix for this should be out next week, which will also 'find' any misplaced save game files, sorry for any inconvenience.

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40 minutes ago, Mike Wallis said:

same here on Android,  3 seasons in all gone, any ideas ?

If you poke around the file locations from the android file locations thread you'll probably find it one level up from where its meant to be, otherwise the fix coming out early next week should resolve everything for you without any issues.

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Does anybody fix an issue with save file? I just lost it from location, and I cant find it.

I try to start new game and autosave from new game exist, but old doesnt.

What is happening with that fix You all talked about?

Edited by viola_2690
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I just come about the same issue, I went to play my game and it's just vanished. Nothing in load and no continue playing. Has anyone had this rectified?

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On 29/11/2023 at 11:00, Reyzah said:

I’m 3 seasons in on FM24 on an Apple iPhone 13. My game save has disappeared. Please let me know how I can retrieve my game.

Same here 4/5 times now, just happened, although longest I’ve achieved just over 2 seasons.

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This has ruined this years hame so far, I’ve lost 4 saves the longest going into a 3rd season. Can’t help its something to do with Netflix? FM24 Mobile do we have a fix? I’m on Iphone 11

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I’ve also had the same issue happen to me. I had one game to go into my second season, I had taken Luton to guaranteed 7th position after staying up on the last game of the previous season and my save game (I was saving on the cloud) has disappeared and the only save I can open is from about 3 weeks ago where I am still in my first season. I’m not sure I can be bothered to play it again, particularly if this issue is likely to reoccur.

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This is really embarrassing SI. Shouldn't have collaborated with netflix. The saves aren't safe because we can't access the files. I liked how it was before.

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Totally ruined a lot of peoples game experience, this is by far the worst game released since FM started. 6 saves now , update promised which hasn’t materialized.

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While saving my game a call entered and I picked it .after I finished the call .I couldn't find my game again. It was lost .can you please tell me how I can get it back.

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On 23/11/2023 at 23:11, Marc Vaughan said:

If you poke around the file locations from the android file locations thread you'll probably find it one level up from where its meant to be, otherwise the fix coming out early next week should resolve everything for you without any issues.

I've just lost a save, even though I was playing this morning with no issue. What's going on with this fix that was due to come out? Is the issue to do with the Netflix? 

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Gutted! Took Dorking up first time of asking on a shoestring via sneaking into the play-offs, completed pre-season and boom vanished. Took me 3 weeks or so to get myself back in the mood. Did 2 seasons with my own club, played 10 mins ago, went back to it, and it tells me the previous load was my manual save (18 months ago in the game) Just destroyed my experience 

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This has just happened to me. I’ve put many hours and I’m in my 5 or 6th season now 🙏🙏 Absolutely no sign of my game saves anywhere when I go to login. I only was on it this morning. Any fixes appreciated 🙏

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This never happened to me so far on a Nokia 7.2 Android 11, but I imagine this can be really frustrating. So as a precaution I would suggest exporting careers regularly to a general location in your phone (like for example Documents) which I'm doing, just in case.

Export option should be available in the Load Game window.

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