Frequently Asked Questions

[Putzy]

We often get asked questions about the site from new members. We've answered some common ones here to try to help you out. If there is anything that isn't answered, please post it here so that other people can benefit from the answer as well.

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How do I level up?

Your member level is based off a points system. You gain points by contributing to the community: posting content and comments, as well as when other members react to your content and comments. There are also other factors such as views and quality of content which are taken into account.

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What do I get with a higher level?

Every level on the scale has it's own unique member colour that is used in your posts and all content. Apart from that, there is no status gained by having a higher level than others member. 

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What is a Premium Account and what do I get from it?

A Premium Account is a paid membership level that we offer. With an account, you get access to immediate server downloads of all our content, as well as exclusive early access of some pieces of content before they are released to the general public. As an added incentive, you also get to enjoy the community totally ad-free, meaning faster loading times and neater page layouts. You can find more information about the packages here.

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Can I change my username?

Right now we don't allow you to change your username unless you have a good reason to. If you feel that you have a good reason, please contact one of the administrators who will see if they can help you.

Note: We are aware of an occasional bug with social logins that your full real name may be used, in these instances, please contact one of the administrators who will change your name upon request.

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Can I delete my account?

We're happy to meet these requests within reason. Please contact one of the administrators to discuss your options about account deletion. Please note that your content will not be deleted with your account, but will be reassigned to be posted by a "Guest" account.

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Do you have Social Media accounts?

We sure do! You can find us on Facebook, Google+, Twitter and YouTube. 

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I have a suggestion for the site - where can I say it?

All suggestions and feedback on the site are welcome. You can post them in the General Chat forum so that all members can contribute to the discussion, or contact one of the staff members if you'd rather voice it in private.

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I've found a problem and keep getting an error. Help!?

As with suggestions, please post them in the General Chat forum or contact one of the staff members. It's possible that your account isn't allowed to do a particular action, or maybe you found a bug. Either way, please let us know and we can look into it.

[quanleu]

hi i am a new member, i just bought a lifetime gold premium. Why both the facepack and logopack site cannot be accessed, it said error code EXO??? Before i upgraded the lifetime account, everything was fine!!!!!!!!!! Is this a scam?? 

[Putzy]

4 minutes ago, quanleu said:

hi i am a new member, i just bought a lifetime gold premium. Why both the facepack and logopack site cannot be accessed, it said error code EXO??? Before i upgraded the lifetime account, everything was fine!!!!!!!!!! Is this a scam?? 

Firstly, thanks for the purchase.

No, this isn't a scam - it just looks like something happened during your account upgrade.

I've checked your permissions, and everything should be fine. Where exactly are you seeing the error?

[quanleu]

Just now, Putzy said:

Firstly, thanks for the purchase.

No, this isn't a scam - it just looks like something happened during your account upgrade.

I've checked your permissions, and everything should be fine. Where exactly are you seeing the error?

Here is the problem I have.

[Putzy]

Ok, brilliant.

Can you try again now please? It looks like you have found a bug in our software; I've put something in to hopefully work around it.

[quanleu]

Just now, Putzy said:

Ok, brilliant.

Can you try again now please? It looks like you have found a bug in our software; I've put something in to hopefully work around it.

It's still the same...You can look at the time to see the difference.

[Putzy]

Ok, let's take this to a PM.

 

Edited: All fixed now. Excellent!